Terms and Conditions

Here at Cardpenter Productions, we strive to bring you the best for all your playing card needs. We offer a huge variety of playing cards from our own personal collection.

Each of our products are stated and described clearly, and the condition of the decks are accurate to the best of our inspection. We pack every single package to the best of our ability as we understand how much it matters to me and you as a consumer to receive decks in its stated condition.

Decks indicated with minor flaws are sold as is and cannot be refunded.

Returns/Refunds:

To initiate a return, we must be notified within 21 working days via e-mail at support@thecardpenter.com. Customers must return the package in its original condition with all included items in the original unopened packaging. Customers must also provide a receipt or proof of purchase.

Shipping costs will not be refunded and return shipping is the sole responsibility of the customer.

We cannot be held responsible for delivery or costs incurred due to entry of an incorrect address. Cardpenter Productions cannot be held responsible for lost, stolen, or misdirected packages once it has entered the respective carrier's network.  Replacement of items not received are at the discretion of Cardpenter Productions.

Cancelled orders:

We reserve the rights to cancel your order and refund in full amount in the event where the physical inventory is out of stock, or if there has been a suspected fraudulent transaction, or for any other reason. 

Please write to support@thecardpenter.com if you have any other further queries.